About us: history, genealogy, Americana Catalog



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Have a question about ordering from Between the Lakes Group? How to pay?  About our products?  When your order will arrive?  

Ordering from Between the Lakes Group


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Do you need help using one of our CD-ROMs or downloads? 

We're definitely here to help.  If you trust us to send you a CD-ROM or a downloaded file, the least we can do is make our best effort to ensure that it works.

In this section we have a few questions and answers that might help you.  

Simply click on your question below to go to some answers that might work for you. 

We were thinking about calling these the Frequently Asked Questions, but honestly, we don't get very many inquiries about problems.  Maybe the best name for this section would be "Occasionally Asked Questions."


Question:  My PC is running Windows 7 (or Vista) and when I put in the CD-ROM and click "autorun" I get an error message about a Registry Error.   What do I do now?



Question:  I put the CD in my CD drive and nothing happens.  What do I do now?



Question:  I got a peculiar message about "active content" after my CD started up.  What should I do?



Question:  I tried to run one of the slide shows on the CD but nothing happens.  What do I do now?



Question:  Some of the material on the CD just doesn't come up -- but most of it does.  What can be wrong?



Question:  When I try to look at the PDF files on the CD-ROM, all I get is a white box.  What can be wrong?



Question:  I've got a Mac and ...

About CD-ROMs


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Contacting us:

Between the Lakes Group is located at 372 Between the Lakes Road, in Salisbury, Litchfield County, Connecticut.  More specifically, we're in Taconic -- a hamlet  in the Twin Lakes area of the Town of Salisbury.  Questions about us or about our products?  Go to our Frequently Asked Questions page.  

Postal address:
Post Office Box 13
          Taconic, CT  06079-0013
Electronic mail:
Please Contact us to contact us via e-mail